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What to Expect at Pickup
What to Expect at Pickup
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We hope you are as excited as us about your upcoming holiday! To make sure you are fully prepared we’d like to take you through what to expect at the branch when you arrive to pick up your camper.
Before you arrive
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Complete your Self Check-In. All customers are required to complete their online self check-in at least 14 days prior to arrival. Checking in with us online will ensure we have all the information we need ahead of your pick-up, as well as speed up the check-out process for you. It’s important we have your correct contact details so we can call you, should we need to, before you get here. Make sure you have your booking number with you to complete the self check-in process.
- Take the time to read the Rental Agreement. You need to understand, and be familiar with, the contents as this is what you will be signing at pick-up. You can view the document in the App.
- Download the thl Roadtrip App, This will help you plan your holiday and give you access to a show-through video of your camper.
- Pack your Driver's Licence. It is vital that you bring your Driver's Licence with you.
- Driver's Licence. If your driver's licence is not in English then we require an accredited English translation or an International Driver's permit, along with your driver's licence. We must sight both at pick-up. We must sight both at pick-up otherwise we cannot release the vehicle.
Getting to us
There is no customer parking available inside the grounds of our branches, but there is a wide range of safe, secure and affordable parking options situated close by. We recommend using Parkopedia to find a convenient parking spot, or if you’re local, have a friend or family member drop you off. Flying in? Our branches are closely situated to domestic airports, allowing you to easily reach us via taxi or public transport. Visit the branch location page for more information.
In branch and collecting your camper
We know all you want to do is grab your camper and hit the road! Follow our 4 step process and you'll be on your way in no time.
